Fulfilment Policy
Last updated: 7 August 2026
Digital service only
Interview Prep Guru provides online interview-preparation services. Plus and Pro are digital subscriptions; no physical product is shipped and no shipping charge applies.
How access is delivered
Paid access is assigned to the same signed-in account used at checkout. Fulfilment begins only after Razorpay reports a captured payment and our server confirms the payment against the selected plan. A browser callback, mandate authorisation, or authorised-but-uncaptured payment is not enough to activate paid access.
Pending confirmation
Bank, UPI, mandate, webhook, or network delays can leave a captured payment temporarily pending while it is reconciled. Do not make a second payment for the same purchase. Refresh the Pricing page first; if access still does not appear, contact us from your account email address.
Subscription period and coupons
Plus and Pro access is provided for each successfully paid monthly billing period. An Interview Prep Guru coupon changes only the amount and billing cycles stated in the server-confirmed checkout. It does not change the fulfilment method or create access before payment capture.
Fulfilment support
For a captured payment that has not produced paid access, email contact@interviewprep.guru with your account email, selected plan, payment date, and amount. Never send an OTP, UPI PIN, CVV, or full card or bank-account number. Refunds are handled under our Cancellation and Refund Policy.